UC Server does not support multiple active network interfaces.Ģ - Start the capture and recreate the behavior you are attempting to troubleshoot.

There should only be one network interface active on the system running UC Server. Start Wireshark and select the proper network interface. This will often give you a very clear picture of the entire SIP negotiation between UC Server, phones, external PBXs, and gateways. Packet Captures from a NetVanta UC Serverġ - Since UC Server is run from a Windows server, you can run the capture directly from the system running UC Server. NOTE: The Player feature will only work properly if the call uses the PCMU codec.Ħ - If you are obtaining a capture for ADTRAN Technical Support, upload the capture to with the instructions below at the end of this document and notify the Support Engineer with whom you’ve been working.

From there, you can view a graph with the “Flow” button, or you can listen to the call itself with the “Player” button. When you’re done, click the “Stop” button to stop the capture.ĥ - You can use the Telephony -> VoIP Calls feature to select certain calls. You may need to select the proper interface on the capture PC.Ĥ - Once you have started the capture, recreate the behavior that you are attempting to troubleshoot. In most cases, the source of the port mirror will be an Ethernet port on the 7100 that is connected to a phone.Ģ - Once you have the port mirror set up, connect a PC to the destination port and start Wireshark.ģ - After Wireshark is started, go to Capture -> Start. Our document on port mirroring can be found here.

Packet captures using the Port Mirror feature on the NetVanta 7100ġ - First, you will need to set up a Port Mirror. You will need to download Wireshark in order to perform a packet capture. Guide will take you through setting up a capture for each of these systems. This is especially true for troubleshooting VoIP issues with the NetVanta 7100 or NetVanta UC Server. Packet captures can often be very useful in determining issues within a network.

Run wireshark pcap