The stricken content-delivery company in that case, Fastly, blamed it on a software bug triggered by a customer who changed a setting.įor hours, Facebook’s only public comment was a tweet in which it acknowledged that “some people are having trouble accessing (the) Facebook app” and said it was working on restoring access. The last major internet outage, which knocked many of the world’s top websites offline in June, lasted less than an hour. “This is epic,” said Doug Madory, director of internet analysis for Kentik Inc, a network monitoring and intelligence company. Because the outages were so severe and lengthy, engineers were bringing the firm’s platforms up slowly, Facebook said, adding that user data was not compromised. Company servers couldn’t communicate properly, causing further problems that led to the outages across its systems, Facebook said. For others, Instagram was working but not Facebook, and so on.įacebook said Monday evening that the outage arose from a networking problem that interrupted communications between its data centers. For some users, WhatsApp was working for a time, then not. But fixing it wasn’t as simple as flipping a proverbial switch. The massive global outage that plunged Facebook, its Instagram and WhatsApp platforms and many people who rely heavily on these services - including Facebook’s own workforce - into chaos Monday is gradually dissipating.įacebook said late Monday that it’s been working to restore access to its services and is “happy to report they are coming back online now.” The company apologized and thanked its users for bearing with it.

By Frank Bajak and Barbara Ortutay | Associated Press

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